Problemen met 10Bet Bonus
Het zal ongetwijfeld zo zijn geweest dat ik beter had moeten lezen en zeker beter had moeten weten. Maar de zogenaamde bonusregeling van 10bet grenst wat mij betreft aan het misdadige.
Ik heb € 800 ingezet op een wedstrijd van 1.6 notering, en deze weddenschap gewonnen. Toen ik echter de winst wilde verzilveren, kreeg ik een mededeling dat de winst niet werd uitgekeerd omdat ik nog tenminste vijf maal deze € 800 moest inzetten! De bonus was toen al vervallen. Ze willen dus feitelijk dat ik nog vijfmaal € 800 ergens op ga inzetten, voordat ik überhaupt ( als er dan nog sprake is van enige winst) de winst kan incasseren. Alles is nu komen te vervallen en het enige wat ik terug kan krijgen is 800,- (waar waarschijnlijk nog een boete overheen gaat).
Ook op deze website heb ik met betrekking tot de bonus, niet deze aanvullende voorwaarden gelezen met betrekking tot behaalde winst op een weddenschap die eerlijk is gewonnen
Mijn Hebberigheid is aardig afgestraft, maar ik hoop dat heel wat mensen deze website links laten liggen, zodat ze uiteindelijk veel meer schade lijden dan nalaten van het uitkeren van € 450 aan mij.
Ik voeg ter waarschuwing voor iedereen die door deze aantrekkelijke actie wordt misleid het volgende Engelstalige chatgeheel mee wat ik zojuist heb gehad.
Steef: Hi
Alex (10bet): Just a minute plesase
Steef: ok!
Alex (10bet): May you remind me of our converstion?
Steef: it was about the fee I had to pay
Steef: Alex (10bet): There is will be fee of 3-8% on your withdrawal as you have not played your deposit three time. Alex (10bet): *times Alex (10bet): This is a rule from our terms and conditions page Steef: it seems as you ask me to wager the 800 3 times----- Steef: so 3% of 1287?
Steef: ring a bell?
Steef: anyway----if you look into my account all my fair winnings have been canceled
Steef: i understand why a bonus can be canceled
Steef: but i don’t understand why a fair winning is cancelled
Steef: it didn't got clear anyways
Steef: and as i now understand it, I should have been even better of, to wager bonus and winnings! so the 800,- would have also remained
Alex (10bet): Stephan, according to the terms and conditions of our first deposit bonus offer in case you make a withdrawal request prior to the completing of your bonus roll-over all winnings together with the bonus balance get cancelled
Alex (10bet): My colleague wrote you about that as a warning.
Alex (10bet): He proposed you that you cancel your withdrawal request and proceed with the wager.
Alex (10bet): However you chose to make the withdrawal hence this winnings cancelation
Steef: I now-and I don’t want to be annoying-but it seems so unjust and unfair------even if I should have read the terms on forehand of course
Steef: I understand-----but that means I should have wagered 5*800!, for a bonus of 250,-
Steef: while to my understandings, if i didn’t sign up for the bonus, i still got the same winnings, but I was able to get it......no?
Steef: my question is: do you understand why I feel this is unjust?
Alex (10bet): I find reason in your statement. That is why we warn customers about such cancelation as not all customers read the terms and conditions of our offers.
Alex (10bet): *cancelations.
Steef: ok-i find that nice to hear
Alex (10bet): However we are here to comply with our own rules
Steef: ok---and do you also understand that when i read: Login to your 10Bet account Deposit using your preferred payment method Start playing The welcome bonus will be automatically credited to your account
Steef: I dont actually thinks I have to bet 4000,-?
Steef: anyway----it is a major disappointment, because i almost lost 800 on the game (it was a close 3-2)-----but as i get it right, I now have a correct withdrawal of my 800,-
Steef: even though we spoke on the strange moneybookers thing
Alex (10bet): You are right indeed. But we could not insert all the conditions of an offer in just 2 sentences
Alex (10bet): Nobody does that
Steef: I should have know better.......but i was naive and could have never guessed fair winnings are held for terms (unibet doesnt, bet2win doesnt etc...)
Steef: it was an large lesson to learn not to be greedy and gamble
Steef: well.....maybe to gamble a bit, but when i win, i fairly earned the winning....
Alex (10bet): I am so sorry that you feel disappointed however all our customer should comply with the bonus conditions.
Steef: ok-Alex (10bet), thanks for a bit of understanding......
Steef: true!
Steef: but there is NO bonus
Steef: I betted 800 on a match!
Steef: an actual match
Alex (10bet): Indeed in your case the conditions were extended to real money winnings
Steef: i dont care about the bonus
Steef: yes...i see that know
Alex (10bet): That's why we try it is fair to forewarn customers about the conditions
Alex (10bet): As my colleague Juan did
Steef: i would have never signed up if they were clear
Steef: then it was better to do it on an unibet account you see---then my 800 had no extra terms
Steef: but ok-----it is eventually my fault
Steef: and it is eventually unfair
Steef: hope to see my 800 soon-
Steef: and than off course you may close the account
Alex (10bet): I could only wish you good luck
Alex (10bet): You should send us an e-mail message to csd@support.10bet.com to have your account closed
Steef: and I hope you guys are happy with the 450,-
Ik heb € 800 ingezet op een wedstrijd van 1.6 notering, en deze weddenschap gewonnen. Toen ik echter de winst wilde verzilveren, kreeg ik een mededeling dat de winst niet werd uitgekeerd omdat ik nog tenminste vijf maal deze € 800 moest inzetten! De bonus was toen al vervallen. Ze willen dus feitelijk dat ik nog vijfmaal € 800 ergens op ga inzetten, voordat ik überhaupt ( als er dan nog sprake is van enige winst) de winst kan incasseren. Alles is nu komen te vervallen en het enige wat ik terug kan krijgen is 800,- (waar waarschijnlijk nog een boete overheen gaat).
Ook op deze website heb ik met betrekking tot de bonus, niet deze aanvullende voorwaarden gelezen met betrekking tot behaalde winst op een weddenschap die eerlijk is gewonnen
Mijn Hebberigheid is aardig afgestraft, maar ik hoop dat heel wat mensen deze website links laten liggen, zodat ze uiteindelijk veel meer schade lijden dan nalaten van het uitkeren van € 450 aan mij.
Ik voeg ter waarschuwing voor iedereen die door deze aantrekkelijke actie wordt misleid het volgende Engelstalige chatgeheel mee wat ik zojuist heb gehad.
Steef: Hi
Alex (10bet): Just a minute plesase
Steef: ok!
Alex (10bet): May you remind me of our converstion?
Steef: it was about the fee I had to pay
Steef: Alex (10bet): There is will be fee of 3-8% on your withdrawal as you have not played your deposit three time. Alex (10bet): *times Alex (10bet): This is a rule from our terms and conditions page Steef: it seems as you ask me to wager the 800 3 times----- Steef: so 3% of 1287?
Steef: ring a bell?
Steef: anyway----if you look into my account all my fair winnings have been canceled
Steef: i understand why a bonus can be canceled
Steef: but i don’t understand why a fair winning is cancelled
Steef: it didn't got clear anyways
Steef: and as i now understand it, I should have been even better of, to wager bonus and winnings! so the 800,- would have also remained
Alex (10bet): Stephan, according to the terms and conditions of our first deposit bonus offer in case you make a withdrawal request prior to the completing of your bonus roll-over all winnings together with the bonus balance get cancelled
Alex (10bet): My colleague wrote you about that as a warning.
Alex (10bet): He proposed you that you cancel your withdrawal request and proceed with the wager.
Alex (10bet): However you chose to make the withdrawal hence this winnings cancelation
Steef: I now-and I don’t want to be annoying-but it seems so unjust and unfair------even if I should have read the terms on forehand of course
Steef: I understand-----but that means I should have wagered 5*800!, for a bonus of 250,-
Steef: while to my understandings, if i didn’t sign up for the bonus, i still got the same winnings, but I was able to get it......no?
Steef: my question is: do you understand why I feel this is unjust?
Alex (10bet): I find reason in your statement. That is why we warn customers about such cancelation as not all customers read the terms and conditions of our offers.
Alex (10bet): *cancelations.
Steef: ok-i find that nice to hear
Alex (10bet): However we are here to comply with our own rules
Steef: ok---and do you also understand that when i read: Login to your 10Bet account Deposit using your preferred payment method Start playing The welcome bonus will be automatically credited to your account
Steef: I dont actually thinks I have to bet 4000,-?
Steef: anyway----it is a major disappointment, because i almost lost 800 on the game (it was a close 3-2)-----but as i get it right, I now have a correct withdrawal of my 800,-
Steef: even though we spoke on the strange moneybookers thing
Alex (10bet): You are right indeed. But we could not insert all the conditions of an offer in just 2 sentences
Alex (10bet): Nobody does that
Steef: I should have know better.......but i was naive and could have never guessed fair winnings are held for terms (unibet doesnt, bet2win doesnt etc...)
Steef: it was an large lesson to learn not to be greedy and gamble
Steef: well.....maybe to gamble a bit, but when i win, i fairly earned the winning....
Alex (10bet): I am so sorry that you feel disappointed however all our customer should comply with the bonus conditions.
Steef: ok-Alex (10bet), thanks for a bit of understanding......
Steef: true!
Steef: but there is NO bonus
Steef: I betted 800 on a match!
Steef: an actual match
Alex (10bet): Indeed in your case the conditions were extended to real money winnings
Steef: i dont care about the bonus
Steef: yes...i see that know
Alex (10bet): That's why we try it is fair to forewarn customers about the conditions
Alex (10bet): As my colleague Juan did
Steef: i would have never signed up if they were clear
Steef: then it was better to do it on an unibet account you see---then my 800 had no extra terms
Steef: but ok-----it is eventually my fault
Steef: and it is eventually unfair
Steef: hope to see my 800 soon-
Steef: and than off course you may close the account
Alex (10bet): I could only wish you good luck
Alex (10bet): You should send us an e-mail message to csd@support.10bet.com to have your account closed
Steef: and I hope you guys are happy with the 450,-
in 10-05-2012 15:34 Bookmakers
Aanmaakdatum (oplopend)
10
